Frequently Asked Questions
POGS headphones are designed to be safe for kids as the volume is limited to 85dB maximum. This is considered safe for kids' hearing by the World Health Organization. We do strongly recommend to limit the use of headphones to a maximum of 2 hours per day which is in line with recommendations from hearing specialists. To protect your kids hearing, while using POGS and generally in life, please lower the volume, reduce listening time, and move away from loud noises.
POGS headphones are designed for kids from the age of 3 years and older. We do not recommend to use headphones at all for kids younger under the age of 3 years.
Yes, we are stricter than any laws to ensure only non-toxic materials are used in POGS headphones.
Most likely the cable is not connected well.
POGS come with two gold colored cables. One with triangular plugs for connecting multiple POGS together. Use the other cable with the round plugs which is meant for connecting your POGS with your device.
Take the cable with the round plugs, and connect it with the straight round plug (with the black mic button closest) into the round hole in the headphones. Insert the angled round connector into your phone, tablet or laptop. Please ensure that the cable is plugged in firmly, sometimes it needs a bit of a push to go in fully. This should solve the issue.
Yes. You can connect multiple POGS headphones to one single device using the POGLink cable. With the wireless headphones, connect the first headphone wirelessly to the device (like a phone, laptop or tablet) and then use the POGLink cable (with the triangular plug) to connect the second headphones to the first headphones. For the wired POGS headphones, use the QuickSafe cable (with the round plug) to connect the first headphones to the device, then use POGLink to hook up the second headphones to the first one.
You can do so with a bit more creativity. After you have hooked up the second headphones using the POGLink cable (triangular plug), then connect the third headphones with the QuickSafe cable (round plug). For the fourth one, once again use a POGLink cable (triangular plug) and so on. To remember easily, just make sure round plugs go into the round holes, triangular plugs into the triangular holes. Please make sure you press the plugs firmly into the jacks.
Yes, all POGS cables are anti-tangle fabric cables and they unplug from the headset. By removing them for storage, the cables will last longer. It is also important for the cables to release quickly if they get caught on something, for the safety of your child as well as your devices, which is what all POGS cables, like the QuickSafe cable, are designed to do.
No. POGS 'The Elephant', the wired model, does not require batteries at all. The wireless model, POGS 'The Gecko', has an internal non-removable battery that can be charged via USB. Don’t worry though, if you have forgotten to charge the battery, also the wireless model can be used without battery using the QuickSafe cable which is also included for the wireless model.
With 'The Gecko', the wireless Bluetooth model, you can move freely around your device in a range of approximately 10 meters. Please note that range can be impacted by obstacles in between your device and the headphones, like walls.
You can use your wireless headphones for 12 hours after a full charge (only takes 2 hours). But don’t worry, the Bluetooth models also come with cables so you can keep on using it even when your battery is empty. If you want wireless action quickly after your battery runs empty, just charge for 10 minutes for 1 hour of use.
Make sure your Bluetooth is switched on on your phone, tablet or laptop. Press the pairing mode button (the one between the cable jack and the LED light) on your POGS headphones for 5 seconds and ‘My POGS headphones’ will appear on your device. Now you are connected.
Yes, all POGS kids headphones (wired and wireless) come with both the QuickSafe and POGlink cables included in the box.
Our cables can easily be replaced as they are all detachable. You can order new cables on the website in accessories (click here) so you can still use your POGS headphones for a long time.
We have gone to great lengths to ensure POGS are of the highest quality. In the odd case your POGS do not work as you would expect, please run through the steps of the Quick Start Guide first. If you still have trouble with your POGS, please contact us so we can help resolve the problem quickly for you.
Rather than replacing the headphones you can send the POGS headphones back to us and we will replace the ear cushions for you for a small fee. Less plastics in the environment and you can enjoy your POGS headphones longer! Please contact us to have your ear cushions replaced.
We'd be happy to answer any other questions you may have or hear your suggestions. Please drop us an email (firstname.lastname@example.org) or follow this link.
Let customers speak for usRead all reviews
My girls love it. Well made. Excellent quality. All around good fun!
Great design and works perfectly. Kids love them. Absolutely recommend it.
Love these! The colors are beautiful. I liked the lights on the side, although would be cool if these were battery life indicators! Have recommended these to friends as well. Shipping was lighting fast! How?
Good design, good quality! Nice touch is the extra cable to link the headphones
Hele snelle service was wat kapot aan mijn koptelefoon en is gelijk geregeld. Dat noem ik service.
Happy kid is happy parent. It's a pity it was not available in pink but our daughter is happy with her blue headphones.
9yo loves it. Audio sharing works well when his friend also wanted to listen in.
Kids love it thank you so much very fast delivery and exactly what I was looking for, beautiful product hopefully will be good in the time !!!
The Gecko - Yellow
Happy with the headphones, they work as was promised
My kids love it and I don't hear 2 different videos sounds screaming through my house.
The kids always complained about their headsets. A times I had to enjoy the sounds of at least tree different videos playing on there Phones. Now with Pogs, the sound of silence finally returned and the kids love how they fit around there head and ears.
Our kids love the design, ease of use and comfort, we as parents love the max 85dB volume limit. I absolutely recommend this product.
Bought a wired pogs last summer and somehow one side stopped working. I didn't order directly on the pogs website, but nonetheless through their facebook page they helped me return it. Because my daughter keeps playing with the cable I decided to order a wireless headphone now, so hopefully she can enjoy her tablet movies and games for a long time. Pogs definitely deserves 5 stars!
Thank-you for giving back to a much needed cause and creating more of an awareness in everything we do we can all make a difference. Thank you for you invaluable service during a difficult time. The kids love their paired pogs.