Returns and Warranty
We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked. Please see below how to exchange or return your purchase.
We pride ourselves on the quality of POGS headphones. In case something is wrong, we offer a 2 year limited warranty. Please see below how to make use of this warranty if needed.
Exchange & Returns
Please fill out the POGS Exchange & Returns form (click here), and send your product together with the filled-out form in the original box:
3433 PL Nieuwegein
POGS Headphones can be exchanged/returned within 14 days of purchase in case the product including the cables are still in the original package and are not damaged.
Please put the items you want to exchange or return in the original packaging, together with the completed Exchange & Returns form and ship them to us using a shipping company of your choice.
As soon as we receive your parcel, we will ship you the product(s) you request in exchange, or refund your money as soon as possible.
In the very unfortunate case your product malfunctions, you can send it back to us within 2 years after purchase. Before you go to the effort of completing the the Warranty form and sending us your product, please run through the Frequently Asked Questions to see whether your issue can be solved.
If the problem is not resolved, please complete the POGS Warranty form (click here), and send us your product together with the completed Warranty form, and we'll check it out. If the malfunction is covered by the warranty, we will send you a new, replacement product as soon as possible, so you can get back to enjoying. If not, we'll let you know why. Please send your product and the form to the following address:
3433 PL Nieuwegein
Let customers speak for usRead all reviews
Hele snelle service was wat kapot aan mijn koptelefoon en is gelijk geregeld. Dat noem ik service.
Happy kid is happy parent. It's a pity it was not available in pink but our daughter is happy with her blue headphones.
9yo loves it. Audio sharing works well when his friend also wanted to listen in.
Kids love it thank you so much very fast delivery and exactly what I was looking for, beautiful product hopefully will be good in the time !!!
The Gecko - Yellow
Happy with the headphones, they work as was promised
My kids love it and I don't hear 2 different videos sounds screaming through my house.
The kids always complained about their headsets. A times I had to enjoy the sounds of at least tree different videos playing on there Phones. Now with Pogs, the sound of silence finally returned and the kids love how they fit around there head and ears.
Our kids love the design, ease of use and comfort, we as parents love the max 85dB volume limit. I absolutely recommend this product.
Bought a wired pogs last summer and somehow one side stopped working. I didn't order directly on the pogs website, but nonetheless through their facebook page they helped me return it. Because my daughter keeps playing with the cable I decided to order a wireless headphone now, so hopefully she can enjoy her tablet movies and games for a long time. Pogs definitely deserves 5 stars!
Thank-you for giving back to a much needed cause and creating more of an awareness in everything we do we can all make a difference. Thank you for you invaluable service during a difficult time. The kids love their paired pogs.
Great headphones, excellent quality.
Super kids safe 85dB volume leveler, I let my daughter listen without any fear she gets hearing damage.
Also inventive feature that the cable unplugs at both ends in case it gets stuk.
I bought two pairs of these for my two kids.
One of whom has autism and uses her headphones daily and also throws them off her head in a rage on a regular basis.
Sound quality is great and I love knowing they are not damaging their hearing.
We had an issue when one pair stopped charging but customer services were very helpful and the pair was replaced swiftly.
I recommend these to all my friends.
We bought two for our two boys and they loved it! The can share the music connecting the common cable and listen to the same music at the same time !
Great quality as well! Thanks
Absolutely fantastic product - saves me from having to listen to YouTube kids and will be great for when we are allowed to travel again. They are well made, light and comfortable, and the colours are really beautiful and muted.
Brexit caused a few shipping problems, but the customer service was exceptional - so brilliantly helpful and proactive, sending messages long before I would have chased.
Would absolutely recommend to anyone.