Frequently Asked Questions
Great question, click here to find out all about POGS unique features.
Yes! POGS headphones limit the volume to 85 dB, per the World Health Organization’s recommendations. We strongly recommend limiting the use of headphones to a maximum of 2 hours per day. To protect your kids’ hearing, while using POGS and in life, please lower the volume, reduce listening time, and move away from loud noises.
Yes, we are stricter than any laws to ensure only non-toxic materials are used in POGS headphones.
We have gone to great lengths to ensure POGS are of the highest quality. In the odd case your POGS do not work as you would expect, please run through the steps of the Quick Start Guide first. You can also find them here on our website! If you still have trouble using your POGS, please contact us at firstname.lastname@example.org, so we can help resolve the problem quickly for you.
No. POGS 'The Elephant', the wired model, does not require batteries at all. The wireless model, POGS 'The Gecko', has an internal non-removable battery that can be charged via USB. Don’t worry though, if you forgot to charge the battery, the wireless model can also be used by using the QuickSafe cable, which is included in all POGS headphones boxes.
Make sure your Bluetooth® is switched on for your phone, tablet or laptop. Press the pairing mode button (the one between the cable jack and the LED light) on your POGS headphones for 5 seconds and ‘My POGS headphones’ will appear on your device. You are now connected.
Yes. You can connect multiple POGS headphones to one single device using the POGLink cable. With the wireless headphones, connect the first headphone wirelessly to the device (like a phone, laptop or tablet) and then use the POGLink cable (with the triangular plug) to connect the second headphones to the first headphones. For the wired POGS headphones, use the QuickSafe cable (with the round plug) to connect the first headphones to the device, then use POGLink to hook up the second headphones to the first one.
Most likely the cable is not connected properly.
POGS come with two gold colored cables. One with triangular plugs for connecting multiple POGS together. Use the other cable with the round plugs which is meant for connecting your POGS with your device of choice.
Take the cable with the round plugs, and connect it with the straight round plug (with the black mic button closest) into the round hole in the headphones. Insert the angled round connector into your phone, tablet or laptop. Please ensure that the cable is plugged in firmly, sometimes it needs a bit of a push to go in fully. This should solve the issue.
If you have your POGS connected via Bluetooth® to a device for an extended period without using the headphones, it is possible that the headphones will not respond. The light stays on when you try to turn them off. Here's what to do. Reset your POGS by connecting them with the charging cable to a USB plug. When plugged in, you can turn off the POGS again. To prevent this from happening, please turn off the headphones after use. If you are still having trouble, please do a factory reset of your POGS. Press and hold the pairing button for 10 seconds (the pairing button is the one with the Bluetooth logo on it). The LED light next to this button will flash 3 times to confirm the reset is complete. After you have reset your POGS, the pairing history will be lost, and you will need to pair your POGS with your device again.
You can use your wireless headphones for 12 hours after a full charge (only takes 2 hours). But don’t worry, the Bluetooth® models also come with cables so you can keep on using it even when your battery is empty. If you want wireless action quickly after your battery runs empty, just charge for 10 minutes for 1 hour of use.
With 'The Gecko', the wireless Bluetooth® model, you can move freely around your device in a range of approximately 130 feet. Please note that range can be impacted by obstacles in between your device and the headphones, like walls.
You can do so with a bit more creativity. After you have hooked up the second headphones using the POGLink cable (triangular plug), connect the third headphones with the QuickSafe cable (round plug). For the fourth one, once again use a POGLink cable (triangular plug), and so on. To remember easily, make sure the round plugs go into the round holes and the triangular plugs go into the triangular holes. Make sure you press the plugs firmly into the jacks, and enjoy together!
Our cables can easily be replaced as they are all detachable. You can order new cables in our Accessories page. Click here so you can continue to use your POGS headphones for a long time.
Yes, all POGS cables are anti-tangle fabric cables and they unplug from the headset. By removing them for storage, the cables will last longer. It is also important for the cables to release quickly if they get caught on something, for the safety of your child as well as your devices, which is what all POGS cables, like the QuickSafe cable, are designed to do.
Yes, all POGS kids headphones (wired and wireless) come with both the QuickSafe and POGLink cables included in the box.
POGS headphones are designed for kids from the age of 3 years and older. We do not recommend using headphones at all for kids younger than the age of 3 years.
Did you know that POGS invests 10% of our profits to companies that plant more trees? Or that our products are vegan? And, we don't have any single-use plastics in our packaging! We are constantly trying to find new ways to reduce our negative impact, while giving back to our beloved planet.
Read more about the impact we are striving to achieve, and what we're doing to get there.
We love to hear from you! If you still have questions, or have suggestions, please reach out! You can email us at hello@pogsheadphones, or follow us on Facebook or Instagram. Don’t forget to tag us when you share pics of your kids using their POGS!
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What our customers have to say
We bought these headphones for my 2 year old daughter and she absolutely loves them! They have fantastic sound and fit her head perfectly with lots of room for growth! I cannot recommend these highly enough!
I will be buying another pair for my other child! Well made and robust ideal for young children and peace finally for adults
Ordered a set of headphones, believing that delivery would happen in two working days as stated on the website. 5 working days later, order hasn’t shipped and no reply to my email to Customer Services. Had ordered for my daughter to use on a flight tomorrow - so much for that.
My daughter received these for xmas 2020 and complained they didn't work after a short while. I was really disappointed and in the back of my mind wanted to return them but the months went passed as it does until last week when I got around to looking at them. I emailed customer care and asked if they could replace the cables first as I thought that was the problem. With no quibbles and very quickly they arrived in the post last week and now they work perfectly and my daughter is very happy. Great customer service, lovely looking headphones. As for sound quality - Im not an expert nor is my daughter so I can't comment but for a child they do the job.
Perfect fit, great color, easy to wear, just cool!
Kids absolutely loved it.
Happy with the product, fast delivery and very safe for my daughters ears
Ideal headphone, especially the option to link 2 headphones to 1 device. Very good value for money
After the headphones with a wire we now we have the wireless the headphones and we are very very statisfied. And also the service is great!
I gave the Gecko to my older nice and she is loving it. Provides her independence from any cable and she can freely move in her room while listening to an audiobook or music.
The Gecko - Green
The Gecko - Yellow